FAQ’s
Check out our FAQ below. If you have other questions that is not address in the FAQ below, please let us know.
How long are the cruises?
Sunset cruise lasts approximately 2.5 hours. All other trips can vary but our suggested trip to get a taste of all activities is 4 hrs. If you are limited on time or on a budget we can do two or three hours but the 4 hour trip is by far our most popular.
How many people can we bring on our tour?
How much are your trips?
Are your trips private?
Yes, It will just be your group and the Captain on the boat.
What times do your trips leave?
Since our trips are all custom the schedule is different everyday. We begin at 8:30 am everyday. Please call us between the hours of 8:30am and 8:30pm and we can let you know what times and days are available.
Do I have to make reservations or can I just be a walk-up?
Simply give us a call and we’ll do our best to accommodate you. Depending on the days bookings, we just may be able to get you out there at the last minute but you do need to call in order to reserve. We only accept reservations over the phone.
How early should I arrive prior to departure?
15 minutes will give us plenty of time to get you checked in and boarded.
Can we combine the different activities you offer?
Yes, as long as the conditions allow, the time is yours to do whatever you wish. We will help you to determine how much time you will need when you call us.
Will we get wet?
There is always a chance of being splashed on the boat depending on the wind and the waves that day.
What kind of people go out on your trips?
FUN people! If you’re not FUN, better keep Googling. This may not the trip for you!
If we want to snorkel do we need our own gear?
Can I bring my own food?
You are free to bring anything you would like to eat or drink (as long as the amount is small and personal) to put in the cooler just don’t bring the actual cooler – we already have one.
What is the tipping/gratuity policy on the tours?
Tips are accepted and appreciated. At the end of every charter, at your discretion, is is customary to tip the Captain.
Should we bring sunscreen?
It is a good idea to apply your sunscreen before you come so it has a chance to soak in. You might consider a REEF SAFE sunscreen as the this type of sunscreen will help do your part to keep our reefs alive. You can also bring it and apply it as you are waiting to get signed up. We just don’t allow “spray” sunscreen on the boat as it makes everything very slippery.
How do we get to you?
We are located in Islamorada on the Bayside (Plantation Key) at Mile Marker 85.9 on the Northbound side of the Snake Creek Drawbridge (the only drawbridge in the entire Keys) at IslaMarina . The physical address is 85920 Overseas Hwy Islamorada, Fl 33036
What is your Cancellation Policy?
Kindly let us know at least 48 hours in advance of your charter if you have to cancel or make changes. We will do everything we can to accommodate your schedule changes. Of course, if the weather is bad, we will let you know and cancel the trip based solely upon the safety of our passengers with no penalty to you.
You will be charged the full rate if we are not notified at least 48 hours before the scheduled departure. In keeping with treating people the way we like to be treated on vacation, we will make our best effort to sell your seats and give you a full refund; however, this is not always possible at the last minute. If you are booking two boats for the same trip we require 7 days notice to cancel your trip without being charged the full rate.
Have other questions that our FAQ section didn’t answer?
CONTACT THE CREW AT A FAMILY FUN BOAT TOUR COMPANY 1-305-896-2915 OR CONTACT US ONLINE